Facts and Questions about helicopter flights, Cancellation Policies, special requests.
Have a question that is not listed below? Drop us a line and we will do our best to answer your question.
Frequently Asked Questions
COVID and Flight Cancellations?
As per Victorian Government requirements we are required to collect the following details of every person who fly’s with us.
- Name, Christian and Surname
- Phone Number
- Postal Address (only one person)
- Email Address (only one person)
Any person that enters a building under our control will be required to scan their attendance.
Any person who has any COVID symptoms, or is required to isolate, must not fly with us until they receive a negative test.
Talk to us asap if you have to cancel or postpone your flight due to COVID. We will work with you to get a full refund.
How do I Book?
We take over the phone and email bookings.
All flights must be paid prior to the departure date.
Your helicopter will not be secured for your flight until the flight has been paid in full.
Why do you need our names and weights?
We require the full names and contact details of each person flying for our passenger manifest.
Weights are required as each helicopter has a safe lifting capacity. In the event that your weights exceed the safe lifting capacity you may be charged extra for a larger helicopter. This fee must be payed prior to flight departing.
Bad Weather Policy?
We monitor the weather days prior to any flights.
Please note that bad weather such as low cloud, strong winds, thunderstorms , any other inclement weather may ground the helicopter.
In the event that we have to cancel a flight due to weather you will have the option for a full refund or to postpone your flight.
Do you Cater for People with disabilities?
Yes, we do cater to people with disabilities. People that are visually impaired, suffer hearing loss, are in wheelchairs or have walking difficulties, or special needs are able to fly.
As always, there are some limitations. All people flying must…
- Be able to hold their body weight up into the seat
- Be able to traverse uneven or soft ground in some cases.
- Not interfere with flight operations
- Not be physically aggressive towards staff or other guests
Wheelchairs and other walking aids must be able to be secured in the baggage compartment of the helicopter. This may increase costs due to the type and size of the helicopter required.
Last minute Cancellations?
We understand that last-minute emergencies do occur. However, when you book a helicopter, this helicopter is attached to your flight and cannot be utilised by another guest.
Any booking that is cancelled within 24 hours will be subject to a $200 cancellation fee.